A configurator that looks, speaks and sells like your brand.

White-label configurator FAQ

Questions to settle before you put your brand on the platform.

What is a white-label product configurator?

A white-label product configurator is configuration software presented as part of the seller's own digital experience. The customer-facing domain context, visual identity, product terminology, catalogue, calls to action and commercial documents can use the seller's brand, while the underlying platform provides the 3D, product-rule, pricing and workflow capabilities agreed for the implementation.

Is white-labeling more than changing the logo and colours?

Yes. A credible white-label implementation also considers domain, typography, interface language, product terminology, customer messages, quote templates, portal identity, user permissions, market catalogues, price visibility and support ownership. A theme alone can look branded while the surrounding journey still feels disconnected.

Can the configurator run on our domain?

Yes. The customer journey can be delivered through an agreed branded domain, subdomain, website route, embed or linked application. The appropriate setup depends on the existing website, authentication, analytics, cookie and consent requirements, performance targets and responsibility for DNS or hosting configuration.

Will customers or dealers see Configurix branding?

The agreed customer-facing and dealer-facing surfaces can be configured around the seller's brand, including the decision about visible platform branding. The exact scope should list every page, message and document so the white-label boundary is explicit rather than assumed.

Can one white-label configurator support several product brands?

It can when the catalogue and experience are structured for multiple brands. Product families, visual identities, domains, documents, price lists and market availability can be assigned to the appropriate business unit, dealer or audience. Governance is important so shared components and brand-specific rules remain clear.

Can dealers have their own branding inside the manufacturer platform?

Yes, where dealer-level branding is included. The core manufacturer catalogue and rules can remain governed centrally while a dealer receives its permitted identity, contact information, territory, prices, documents and customer projects. The amount of dealer customization is defined during scope.

Can each dealer receive different prices and product ranges?

Yes. Dealer accounts can be associated with price lists, tiers, currencies, discounts, territories, product availability and permissions. The exact model may use account, market, region or group rules. Representative dealer scenarios should be tested before launch.

Can the same configurator support multiple languages?

Yes. Configurix can localize interface text, product labels, option guidance, calls to action and quote content into one or multiple languages. Translation alone is not the complete market setup: currencies, units, taxes, catalogue availability, terms and workflows may also vary.

Does white-label configurator software include live pricing?

It can. Configurix can calculate price from dimensions, quantities, product systems, options, installation, delivery, tax, discounts and regional price lists. The implementation also defines whether a public customer, salesperson or dealer sees an exact price, a range, starting price or quote-only result.

Can branded quotes be generated from the configuration?

Yes, when quotation is included in scope. The saved configuration can populate an approved document template with customer information, product imagery, dimensions, selected options, price and terms. Quote revisions, approvals, signatures and payment steps are defined around the seller's workflow.

Can it connect to our CRM, ERP or dealer systems?

Configurix can pass scoped data through APIs, webhooks, files or direct integrations. The implementation defines the system of record, fields, identifiers, trigger events, permissions, error handling and ownership for each connection. A visual white-label front end does not remove the need to validate integration behavior.

Who owns our catalogue and customer data?

Data ownership, access, export, retention and processing responsibilities should be documented contractually for the implementation. Configurix can structure the platform around the customer's catalogue and project data, but the precise legal and operational terms belong in the signed service agreement and data-processing documents.

Can we update products, options, prices and branding after launch?

Yes. The maintenance model can support catalogue additions, option changes, pricing updates, translation revisions, document updates and approved brand changes after launch. The agreed model defines which changes the customer's team can manage and which are implemented with Configurix support.

How quickly can a white-label product configurator launch?

A focused configurator can usually target launch in around seven days when the model, catalogue, pricing decisions and approvals are ready. A complete white-label platform with multiple products, languages, dealer access, documents and integrations can take up to 30 days, depending on scope and input readiness.

Is a white-label platform better than building a configurator in-house?

It depends on the organization's product complexity, engineering capacity, required control and long-term ownership. An in-house build offers direct control but makes the organization responsible for 3D architecture, catalogue tools, pricing, security, hosting, integrations, maintenance and support. Configurix provides a reusable platform customized around the customer's product and brand.

How should we compare white-label configurator vendors?

Test a representative product and an edge case. Verify product rules, price calculations, mobile behavior, brand surfaces, dealer permissions, localized content, quote output, data export, integration handling and maintenance responsibilities. Do not choose from a themed demonstration without validating the operational layers your team needs.